Third level support is provided by experienced and high-quality IRT pros, for instance, developers or system architects, who can resolve issues regarding software development and infrastructure. Their key responsibilities include:
- responding and assistance to second level support officers;
- managements of multiple software problems;
- planning and realization of projects, focused on removal of software incompletes;
- search of problem roots and reasons, ways to solve them and avoid in future;
- implementation of tools and measures that can fix software defects;